All services are non-refundable but we will be more than happy to schedule a corrective service free of charge.
The service must be a mistake from the service provider... not something you might have changed your mind about (after the service has been performed). In case of a disagreement, a redo must be validated by management. You have 24 hours to contact the L2TOXIC to receive a complimentary service to adjust any dissatisfaction.
It is important you contact the L2TOXIC as soon as you are unhappy so we can schedule you As Soon As Possible for corrective service.
We are happy to return any retail products you purchased within 7 days of the original purchase. No cash value is given and an in L2TOXIC credit will be issued.
24 Hour Cancellation Policy
We understand that due to your busy schedule you may have to cancel or change an appointment with us.
In order to respect the time of both our guests and our staff, we simply ask that you notify us of a cancellation or reschedule at least 24 hours prior to the appointment.
If an appointment is re-scheduled 3 individual times within the 24-hour window you will be placed on a walk-in basis only.
This is so that we may have ample time to fill the appointment time should you need to cancel your service. Appointments that are canceled less than 24 hours prior will result in a $50 fee or 50% of the services you are reserved for. The fee will be charged to the credit card we have on file to secure your reservation.